We understand that circumstances may arise that require participants to withdraw. Our refund policy is designed to provide clarity on the process and criteria for seeking a refund.
1. Refund Eligibility:
Valid Reasons for Refund:
- Medical Emergency: In the case of a medical emergency that prevents the participant from attending the program, a refund may be considered.
- Unforeseen Circumstances: Refunds may be granted in exceptional situations beyond the participant’s control, subject to approval by the program organizers.
- Requests for refunds must be submitted no later than [Specify Deadline, e.g., 14 days before the program start date]. Late requests may not be considered.
2. Refund Process:
- Participants seeking a refund must submit a written request detailing the reason for withdrawal. This request should be sent to [Specify Contact Email for Refund Requests].
- Depending on the reason for withdrawal, participants may be required to provide supporting documentation, such as a medical certificate or relevant proof of unforeseen circumstances.
- All refund requests will be reviewed by the program organizers. Decisions will be made based on the validity of the reason provided and the timing of the request.
3. Refund Amount:
- Depending on the timing and reason for withdrawal, participants may be eligible for a partial refund. The amount refunded will be determined on a case-by-case basis.
- Certain expenses, such as administrative fees or non-recoverable costs incurred on behalf of the participant, may be non-refundable.
4. Processing Time:
Notification of Decision:
- Participants will be notified of the decision regarding their refund request within [Specify Timeframe, e.g., 10 business days] of receiving the request and any required documentation.
- Approved refunds will be processed and disbursed through the original payment method used during registration.
5. Contact for Refund Inquiries:
For any inquiries or to submit a refund request, please contact: firstname.lastname@example.org.